Partial Prepaid Bookings: The customer has the right to cancel their reservation up to 4 days before the vehicle pick up for free. In this case the costumer will be refunded the amount he has prepaid(customers get charged only with the bank expenses, around 4€). In case the customer wants to cancel a reservation of less than 4 days before the arrival, the company will not refund the payment.
Fully Prepaid Bookings: The customer has the right to cancel their reservation up to 4 days before the vehicle pick up for free. In this case the costumer will be refunded the amount he has prepaid with a charge of 4 euros bank expenses. In case the customer wants to cancel a reservation in less than 4 days before the pick up, the company will charge the 30% and return the rest of the amount.
In case the customer is interested in changing his original reservation, they should contact the company to consider the charge that will be added.
Also if the customer does not present the necessary documents(valid driving licence/ID/passport or credit card(needed for the Basic Insurance) the company has the right to cancel the reservation and not to refund.
